Beauty

DAY IN THE LIFE: "Our #ELC Family is a bold community of individuals. We don't just place a high value on individuality, we seek it out, cultivate it and celebrate it in our daily work. Collectively, our diverse points of view, skillsets and talents make us the creative and innovative global leader we are today in prestige beauty. There is immense pride and joy in what we do, and it shows." Our Beauty Advisors are key to the success of our Brand - they are inspirational part of our high-touch experience to our customers every time. As a brand we pride ourselves on our excellence in the luxury Beauty world which is renowned throughout the beauty industry. Here we embrace talent from every corner of the industry. Our brands are the epitome of a luxury product and experience and our Beauty Advisors are public face of this. They give our customers a high-end Luxury experience with every customer interaction. WHAT WE OFFER: You will work as part of a dedicated team who are committed to providing you with exceptional training and exposure to the most updated trends. You will also have access to and use of our outstanding, luxury products. Opportunities to develop yourself, including exceptional product training, customer service and leadership development Generous free product allocations and opportunities to purchase at wholesale The opportunity to earn monthly commission A clear succession development plan within the Brand and Estee Lauder Companies E learning platforms brand specific As part of our standard hiring process you will be sent an invitation to complete a Digital Interview by a third Party, HireVue. Your application will not be completed until this has been completed. Qualifications ABOUT YOU: Skincare, beauty therapy or makeup artistry experience would be highly advantageous, but not essential. We believe with the right fundamental skills, confidence and commitment to learn, our internal training and development offerings can enhance your existing skills to our desired level. Previous counter management experience or experience working in a retail or customer service environment at a supervisory level - preferably in beauty or fashion A passion for leadership and team development. Business planning experience including developing plans to drive business, setting sales and/or customer service targets, sales analysis and optimising staffing levels Experience in leading, coaching and developing teams Experience in creating and executing in-store events Confidence in makeup and skincare application Using social media such as Instagram and WeChat to drive business would be advantageous You will need to be available to work retail hours including days, nights, weekends and special events Microsoft word Must be available to work across all brands, MAC, BB, JML, LM, EL, CL, TF.Job: Retail - Store Primary Location: Asia Pacific-NZ-CAN-Christchurch Job Type: Standard Schedule: Part-time Shift: 1st (Day) Shift Job Number: 239921

POSITION SUMMARY The Counter Manager is responsible for driving retail sales while delivering excellent Customer Service. This involves managing, coaching, and developing the talent and capabilities of their team to achieve optimal performance. The Counter Manager is required to deliver retail operational excellence to provide an efficient and effective work environment. The Counter Manager is also required to spend majority of their time on the floor, coaching and leading by example to ensure the Tom Ford experience is delivered to each customer. Strong communication and exceptional follow-up are essential to delivering excellence in execution. It is essential to collaborate closely with their management team to achieve and exceed performance targets. Other responsibilities include but are not limited to self- development, maintaining the store environment, and leading all administrative and online duties. ACCOUNTABILITIES Sales and Customer Service - Work closely with sales manager to develop strategies to achieve retail targets, drive rankings in store and to address shortfalls in the counter's performance. - Drive retail sales to ensure all daily, weekly, monthly targets achieved. Track and monitor progress via the daily Business Record. - Set and allocate individual sales and service targets based on working shift/performance to ensure that the team target is consistently achieved. - Monitor and report competitor's sales trend. - Coach BAs to achieve targets via demonstration, consultation. - Ensure all customer complaints are handled professionally. - Prepare and conduct daily counter team meetings to review team goals, results and to elicit feedback. - Managing general counter management such as display, counter cleanliness, tester, inventory etc. - Manage stock levels through analysing rate of sale, seasonal change and promotional activity. Feedback to brand or retailer on orders for promotions / peak seasons or out of stocks. Ensure correct stock rotation and replenishment. - Ensure Daily Business Records completed accurately and legibly and forwarded to the Office/AC within established time frames. - Ensure Merchandising standards are maintained as directed by the support office. Team Leadership - Understanding and ensuring all team member adhere to brand DNA and expectations such as brand culture, grooming guidelines, service standard, product knowledge, selling skills, team goals/strategies and policies & procedures. - Working with store team to effectively manage each BA's working shift, working hours. - Conduct coaching and feedback to each BA's on their work behaviour or performance. - Coach team to ensure all tasks should be aligned with the business which comes from brand/company guideline and share equally to all team members. - Delegate and share responsibilities across team to ensure full understanding of all facets of counter management. - Encourage team to be aware of business performance and participate in raising new ideas and ways of doing things. - Attend and actively participate in all training programs motivating team members. - Help sales manager to source, screen, and co-interview potential BA applicants when required. - Conduct trainings guided by brand sales and education team for all team members or newly hired Bas when required. Relationship/Communication - Clearly understand and communicate to BAs which comes from the brand or retailers. - Develop and maintain productive business partnership with retailers to ensure good business relationship and environment. - Clearly communicate to the team in timely manner if any notice/announcement, marketing plans and promotional information etc. Qualifications Qualifications Ability Requirements - Ability to work with flexible roster including evenings and weekends in a fast-paced environment. - Ability to work effectively as part of a team. - Training attendance & in-store meeting attendance and facilitation. - Ability to analyse and interpret figures and comments in writing weekly/monthly reports. - Ability to assess customer and staff needs and make recommendations. - Training and coaching of new and existing employees. - Professional demeanour and ability to be flexible and handle change in a positive manner. Physical Requirements - Manual handling activities such as packing, unpacking, and lifting of stock and materials. Setting up displayer and events in your location. - Must be able to wear Tom Ford Beauty products. - Must be physically able to stand on feet during shift hours. Relevant Indicators - Excellent customer service skills. - Previous experience in sales/goal driven environment is desirable. - Excellent communication skills, leadership, organizational and time management skills. Personal Attributes - Results Oriented, with high drive to meet objectives and standards. - Pursue goals beyond what is required or expected of them. - Senses others' development needs and bolsters their abilities. - Anticipates, recognises, and meets customers' needs. - Skilled at winning people over. - Handles difficult and tense situations with diplomacy and tact. - Guides the performance of others while holding them accountable. - Models team qualities like respect, helpfulness, and cooperation. - Cultivate and maintain extensive informal networks. Job: Retail - Store Primary Location: Asia Pacific-NZ-AUK-Auckland Job Type: Standard Schedule: Full-time Job Number: 2415691

At Sephora, we stand together and we stand for something more. As a Retail Assistant (Beauty Advisor), you are a key team member who inspires and helps our customers become the best version of themselves. You are encouraged to explore, create emotional connections, and help customers discover our amazing Beauty Selection. Best of all, you'll love working with our diverse teams and leaders, who really care about you and help you evolve. Reimagine your future, with Sephora. You'll shine here if you enjoy: Creating Amazing Customer Experience. Provide a welcoming environment for our customers by listening to and embracing their unique needs. Unleash your creativity, contagious passion, and knowledge of our iconic brands during every interaction. Help customers discover the features and benefits of our CRM program and how it can help them be the best version of themselves. Create memorable experiences and emotional connections that help make Sephora the most loved Beauty Community.Supporting Store Success. Help make a beautiful first impression by keeping the store sparkling and stocked. Embrace your winning spirit, by contributing to your store's sales goals and sharing your knowledge of Sephora's sales policies, procedures, and standards. Support special store-driven events, promotions, and priorities as they come up.Accelerating Your Growth. Master your craft and expand your knowledge of our iconic brands, by attending in-store beauty expert training sessions. Share your knowledge with, and learn from, your team of Beauty Advisors. Participate in cross-training and be part of an environment where you're encouraged to continuously learn and explore. We would love to hear from you if... You're a people person with sales experience You're knowledgeable about what's new and trending with beauty products, fragrance, makeup, and skincare You can be counted on with consistent and reliable attendance You love to build relationships with customers and team members You're able to react to situations in-the-moment and stay aware of changing store priorities as they arise You enjoy a flexible schedule that includes working weekends, before/after store hours, and evenings, if needed You're proud of how bold and unique you are, and it shows with your body language, passion and inspirational style While at Sephora, you'll enjoy... The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams - people you can be proud to work with.The product. You will get your hands on some amazing gratis and store discounts.The learning. We invest in training for our leaders and team members. Not just product knowledge but building a personalized career plan with you so you continue to evolve and build your skills. You will have access to Sephora University Digital (online learning platform) as well as personal interactions with influential guest speakers.The culture. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there's always room to explore. It's in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

At Sephora, we stand together and we stand for something more. As a Retail Assistant (Beauty Advisor), you are a key team member who inspires and helps our customers become the best version of themselves. You are encouraged to explore, create emotional connections, and help customers discover our amazing Beauty Selection. Best of all, you'll love working with our diverse teams and leaders, who really care about you and help you evolve. Reimagine your future, with Sephora. You'll shine here if you enjoy: Creating Amazing Customer Experience. Provide a welcoming environment for our customers by listening to and embracing their unique needs. Unleash your creativity, contagious passion, and knowledge of our iconic brands during every interaction. Help customers discover the features and benefits of our CRM program and how it can help them be the best version of themselves. Create memorable experiences and emotional connections that help make Sephora the most loved Beauty Community.Supporting Store Success. Help make a beautiful first impression by keeping the store sparkling and stocked. Embrace your winning spirit, by contributing to your store's sales goals and sharing your knowledge of Sephora's sales policies, procedures, and standards. Support special store-driven events, promotions, and priorities as they come up.Accelerating Your Growth. Master your craft and expand your knowledge of our iconic brands, by attending in-store beauty expert training sessions. Share your knowledge with, and learn from, your team of Beauty Advisors. Participate in cross-training and be part of an environment where you're encouraged to continuously learn and explore. We would love to hear from you if... You're a people person with sales experience You're knowledgeable about what's new and trending with beauty products, fragrance, makeup, and skincare You can be counted on with consistent and reliable attendance You love to build relationships with customers and team members You're able to react to situations in-the-moment and stay aware of changing store priorities as they arise You enjoy a flexible schedule that includes working weekends, before/after store hours, and evenings, if needed You're proud of how bold and unique you are, and it shows with your body language, passion and inspirational style While at Sephora, you'll enjoy... The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams - people you can be proud to work with.The product. You will get your hands on some amazing gratis and store discounts.The learning. We invest in training for our leaders and team members. Not just product knowledge but building a personalized career plan with you so you continue to evolve and build your skills. You will have access to Sephora University Digital (online learning platform) as well as personal interactions with influential guest speakers.The culture. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there's always room to explore. It's in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

At Sephora, we stand together and we stand for something more. As a Beauty Studio Artist you're a key team member who inspires and helps our customers become the best version of themselves. You're encouraged to explore, create emotional connections, and help customers discover our amazing Beauty Selection. Best of all, you'll love working with our diverse teams and leaders, who really care about you and help you evolve. As part of our family and the LVMH community, your options are endless. Reimagine your future, with Sephora. You'll shine here if you enjoy: Creating Amazing Customer Experience. Provide a welcoming environment for our customers by listening to and embracing their unique needs. Unleash your creativity, contagious passion, and knowledge of our iconic brands during every interaction. Educate clients during consultation by sharing tips, tricks and techniques. Help customers discover the features and benefits of our CRM program and how it can help them be the best version of themselves. Create memorable experiences and emotional connections that help make Sephora the most loved Beauty Community. Supporting Store Success. Help make a beautiful first impression by keeping the store sparkling and stocked. Embrace your winning spirit, by contributing to your store's sales goals and sharing your knowledge of Sephora's sales policies, procedures, and standards. Support special store-driven events, promotions, and priorities as they come up. Accelerating Your Growth. Master your craft and expand your knowledge of our iconic brands, by attending in-store beauty expert training sessions. Share your knowledge with, and learn from, your team of Beauty Advisors. Participate in cross-training and be part of an environment where you're encouraged to continuously learn and explore. We would love to hear from you if... You have previous make-up artistry experience You're a people person with sales experience You're knowledgeable about what's new and trending with beauty products, fragrance, makeup, and skincare You can be counted on with consistent and reliable attendance You love to build relationships with customers and team members You're able to react to situations in-the-moment and stay aware of changing store priorities as they arise You enjoy a flexible schedule that includes working weekends, before/after store hours, and evenings, if needed You're proud of how bold and unique you are, and it shows with your body language, passion and inspirational style You have certificate or diploma qualifications in makeup or skincare highly desirable! While at Sephora, you'll enjoy... The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams - people you can be proud to work with. The product. You will get your hands on some amazing gratis and store discounts. The learning. We invest heavily in training for our leaders and store associates. Not just product knowledge, but building a personalized career plan with you so you continue to evolve and build your skills. The culture. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there's always room to explore. It's in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.